![]() ![]() ![]() Your automated attendant’s greeting is often the very first contact a customer will have with your business-you want to make sure you make a good impression. This will ensure you cover the right questions first and don’t forget any crucial details.Ī great auto-attendant greeting script contains a combination of these elements: Consider designing an organized menu of dialing options using a phone tree. Available online self-service options (if applicable). ![]() Options for reaching departments or extensions (if applicable).How to reach a live agent if the caller is not sure who should take their call. Details on what will happen if the caller doesn’t press any buttons.Option to speak with an agent in another language (if applicable). Normal business hours are Monday through Friday, 8:00 a.m. For all other departments or to speak to a live agent, please stay on the line, and the next available agent will be with you shortly.Īuto-attendant Script for After-hours Calls.To reach the furniture department, press four.To reach the floral department, press three.Otherwise, please listen carefully to the following menu: If you already know the extension you wish to reach, you may enter it at any time. Most business phone systems let you set working hours. ![]()
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